How to properly burn a candle? 

When you first light your candle, ensure a burn time of 3 to 4 hrs, until a proper melt pool forms, this means the wax has melted all around the top of the vessel.  Allowing this will avoid that annoying tunneling we sometimes experience with candles.   

Soy wax holds memory, so by following this crucial step, next time when you light the candle it will continue to burn evenly down the vessel.

Should I trim the wick?

Yes, we absolutely recommend you trim the wick about 1/4 " not too short though or you can drown the wick, this will remove the built up that looks like a ball on the wick, and prevent the black smoke experienced sometimes with mass market candles. On the first burn you don't have to trim it as we already did that for you. 

How long will the candle burn?

On average and depending on personal preference, our 11 oz candles will burn for 60+ hrs.  When we enjoy the scent so much we tend to burn longer than it should, but the right way is to burn for 4 hrs at a time, let it re-harden and then re light. If candles are left burning way over this period, the excessive heat will burn through the natural scent of the oils.  The travel tins will burn up to 15+ hrs, these are meant for small areas like bathroom, your night stand, or just a quick pick me up. 

What are your candles made off? 

Our candles are made with the best soy wax available on the market, without any UV inhibitors, added chemicals, pesticides or herbicides.  With soy wax it's normal for candles not to have as a strong hot throw as paraffin made candles, this is a good way for you to tell it's a natural product and non toxic for yourself, your pets and your home. 

Due to the nature of the high quality of oils and wax, if left unlit for a long time, you may see a slight yellow tinge on the top of the candle, this is normal and will not influence the quality or the burning of the candle once lit. We recommend keeping them out of direct sunlight as well, and store them in a cool, dark place.  

Soy over paraffin? 

Because soy wax is not made from petroleum like paraffin wax, and is a water soluble organic product, Soy candles produce 90% less soot than paraffin candles translating into a 50% longer slower burn and larger wax pool around the candle wick which is where the essential oils evaporate from, this ensures a clean burn that is environmentally friendly and healthy, without overpowering your home, an essential benefit for those who suffer from asthma, allergies and other health issues. Soy candles are clean, natural, renewable and biodegradable.

Essential Oils & Fragrance Oils

We wanted our candles to have unique blends that would transport you far away or invoke memories of back home.  We have formulated those scents with pure essential oils and certified premium fragrance oils.  

Our essentials oils have been locally grown, harvested and distilled in Portugal.  We know where they come from, how they are harvested and who distills them.  Transparency is key in our business and we welcome you to enjoy the video on the homepage. 

Wax & Wick:  Premium Soy Wax + Eco Series Wick 

How can you tell if the candle is made with pure soy wax?  By the imperfections and “frosting” on your candle.  This is a sign of the quality of the soy wax.  These are imperfections that make the candle perfect, so don't worry if after burning you see bumpy craters on the surface.  

All of our candles are Handmade, Phthalate Free, Lead free, Petroleum free, Vegan and Zero Waste. 

Eco Chic Natural Cork Lid:

Exclusively made for Casa Betina using the same premium cork as used in luxury brands of Champagne and Wines. Sustainable and re-usable, and we recommend using it as buffer when putting out the wick.  Never blow on it. 

Re-usable, Re-cyclable Vessels 

Once your candle is finished - soak the vessel in hot soapy water and use it for everyday odds and ends.

The glass vessel will make for a great cocktail/drink or everyday use in the kitchen.

And the decorative ceramic vessels can be used for mini succulents, small plants, make up or any other loose ends around the home. 

Gift Cards

Want to gift someone but don't know their preferred scent, get in touch with us and arrange for a gift card with your chosen amount so they can choose for themselves. 

Shipping & Returns

Orders are shipped within 48 - 72 hrs, with a flat rate shipping of $10.00 for Canada and $15.00 for USA.

Due to the nature of the product refunds/returns are not available.  But we trust that will not be the case, as we will Awaken Your Senses and leave you wanting more. 

Due to the nature of the product being handmade we do not accept returns.  We package the items with the utmost care and safety for travel.  Should your item arrive damaged please contact your local Postal Office and submit a claim.  Once the item leaves our office we cannot be held responsible for damages, as we have no control on how packages are handled by third party providers.  

Should you have any other questions/concerns we have not addressed here, or an issue with your order, please send us an email at:  info@casabetina.com